Returns and Exchanges
Return Policy:
We want you to be completely satisfied with your online purchase, so we offer 14 day returns from the order date. Returning eligible items for a refund comes with a 5.5% processing fee. Choose store credit to avoid this fee. Shipping labels costs also apply.
Returning Condition
Items must be returned in the original condition, unworn, unaltered, unwashed and with their tags attached. The plastic security tag must NOT be removed. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;
Refunds
5.5% processing fees and shipping charges will be deducted from the total refund amount. The shipping deduction will cover both the initial shipping charges incurred when the item was sent to you and the return shipping charges (flat fee of $46) to send it back to our facility. Items purchased with Klarna an/or marked as Final Sale are not eligible for returns;
Klarna
Orders placed with Klarna are only eligible for a store credit or exchange;
Final Sale
Item/s marked as "final sale', jewelry, intimates, and swimwear are not eligible for returns. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
Gift Cards
Gift Cards may not be returned;
Shipping charges
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer.
Processing time for returns
We endeavour to process refunds daily but please allow up to 1-20business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
Faulty items
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team returns @runwaycatalog.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
Ensure your return meets the conditions of our Returns Policy and complies with the above points before lodging your return.
Log in a RETURN, click here