Returns and Exchanges

Occasionally things don't fit or the style just doesn't work. We get that. So if you have to return or exchange an item, here are the steps:

1. Request a return/exchange within 5 days of receipt of your parcel by emailing returns@ runwaycatalog.com. Damages/defects must be reported and returned within3 days of receipt. Include a brief description for the return and the order number.

2. Returns/exchanges must be shipped for return within the time frame stated in your RA email.

3. All returned merchandise must be in its original unworn condition with tags attached. Merchandise must not be worn, altered or washed.The red plastic tag must not be removed. Return of merchandise with missing red tag will be rejected and send back to the customer -NO exceptions. Footwear must also be accompanied by the original shoe box in its original condition.

 4. Ship using a trackable method at your expense. Returns from the U.S. should be shipped via theUnited States Postal Service (USPS). Returns that are shipped with any service other than USPS will incur brokerage fees, which may be deducted from your refund at the discretion of Runway Catalog.  

5. All returned merchandise should be declared as a"Return of Canadian Merchandise" on the customs declaration form; without this the return may not be successful or may incur additional fees.

6. The initial shipping fees incurred by Runway Catalog will be deducted from the refund. 

IMPORTANT: purchases done via Lyst.com are FINAL SALE.All cancellations & erroneous orders will also be charged a 10% fee. 

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Clothing Size Chart
 

Product Size

US

FR

IT

AU

UK

EU

 US0

 US0

 FR30

 IT36

 AU4

 UK4

  EU30

 US2

 US2

 FR32

 IT38

AU6

 UK6

 EU31

 US4

US4 

 FR34

 IT40

 AU8

 UK8

 EU34

 US6

 US6

 FR36

 IT42

 AU10

 UK10

 EU36

 US8

 US8

 FR38

 IT44

 AU12

 UK12

 EU38

 US10

US10 

 FR40

 IT46

 AU14

 UK14

 EU40

US12

US12

FR42

IT48

AU16

UK16

EU42

 

 

 

 

 

 

 

 

 

 

 

 

 

 We generally do not have item specific measurements. Size and fit details will be recommended and listed on the product page in accordance with the information provided by the designer. As sizes do vary between designers, please contact Client Services for additional help with your size and fit needs at info @runwaycatalog.com.