To return one or more items from an order:
- The return must be requested within 14 days of the order date.
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with the tags and packaging in their original condition.
- The red security tag must not be removed.
- Original shipping and Return shipping cost (higher value) will be deducted from your refund (regardless of any shipping promotions).
Please note: Merchandise marked as Final Cut, jewelry, intimates, and swimwear are not eligible for return.
To read the full policy, click here.
To initiate a return, click here.
Shipping & Handling
Please be advised that our fulfillment center is operating normal under the new COVID-19 health and safety measures.
After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 2 business days.
Depending on your location and chosen shipping method, delivery takes between 1-5 business days after it's dispatched. We will keep you updated with tracking information and an estimated delivery date. You can also follow your order’s journey by heading to ‘My Orders’ section in your account.
Shipping charges are calculated based on the subtotal after promo codes have been applied and before sales tax.
PoBox /APO/FPO Addresses
Currently, we do not deliver to PO Box and APO/FPO addresses. Please provide an alternate address for delivery.
If the recipient refuses a shipment from RunwayCatalog, the recipient will bear both the original and return shipment shipping costs and any Import Fees incurred on the package. This amount will be deducted from your merchandise refund.
For orders that are placed within Canada, customers will be charged federal and provincial sales taxes - these depend on which province the order is being shipped to. Since RunwayCatalog is a Montreal-based company, Canadian orders will not be subjected to any duties upon delivery as the shipment is not traversing any borders.
The dress is more vibrant and beautiful in person! I bought this for my wedding and I’m so thrilled with this choice! Thank you, thank you, thank you!
This is a jacket I couldn’t find anywhere and it was a great price
Love my boots 🥰
Excellent customer service! Received my items very quickly and was in contact with cs throughout the process. I love RC!! I will purchase again!!!
These pumps are super gorgeous and very comfortable. Loved them
I received the best service from Kalina, the representative at your store. I called for the measurements of the dress. She not only texted me the measurements but extra pictures that showed me the uniqueness and beauty of the dress up close. She answered every question I had and I had many, many questions. Kalina also explained the delivery service, such as when the dress would go out , the delivery service and what day to expect it and that i or someone needed to be there for a signature. Her service is the best i have ever received from any representative I've ever dealt with. Bravo.
So happy I discovered this site! Best collection of pieces at great prices
Gucci dress arrived fast and a great price. Love it!
Love my jumpsuit! Ordered & delivered in less then 2 days! I never get great service like that from anyone else & this package came from another country too!!